Website Privacy Policy
Last updated: 6 August 2026
1. Introduction
This privacy policy explains how personal information is collected, used and protected when you visit or interact with mhelectricalservices.co.uk.
In this policy, “we”, “us” and “our” refer to the person or organisation operating the MH Electrical Services website.
This policy applies specifically to information collected through this website. It does not necessarily cover personal information collected through other parts of the business, unless that information was first submitted through the website.
We are committed to handling personal information fairly, lawfully and transparently in accordance with:
-
The UK General Data Protection Regulation, referred to as the UK GDPR.
-
The Data Protection Act 2018.
-
The Privacy and Electronic Communications Regulations, referred to as PECR.
-
Other applicable United Kingdom data protection and privacy legislation.
2. Who Is Responsible for Your Information?
The operator of this website is the data controller for personal information collected through the website.
Website: mhelectricalservices.co.uk
Privacy contact email: info@mhelectricalservices.co.uk
Postal address: [Insert the website operator’s postal address]ICO registration number: [Insert the registration number if applicable]
The data controller determines why and how personal information collected through the website is used.
Questions about this policy or the use of your personal information should be sent to info@mhelectricalservices.co.uk.
3. Information We May Collect
The information collected depends on how you use the website.
3.1 Information You Provide
When you contact us through the website, we may collect information including:
-
Your name.
-
Your email address.
-
Your telephone number.
-
Your address or the location where services may be required.
-
Information about the electrical services you are interested in.
-
Details included in an enquiry, quotation request or contact form.
-
Any documents, photographs or other information you choose to provide.
-
Your communication preferences.
-
Records of correspondence between you and us.
Please do not submit sensitive or special category personal information through the website unless it is genuinely necessary.
3.2 Information Collected Automatically
When you visit the website, certain technical information may be collected automatically. This may include:
-
Your Internet Protocol address.
-
Browser type and version.
-
Device type and operating system.
-
Screen resolution and device settings.
-
The pages you visit.
-
The date and time of your visit.
-
The amount of time spent on particular pages.
-
The website or search engine that referred you to this website.
-
General geographical information based on your Internet Protocol address.
-
Website interaction, performance and error information.
-
Cookie consent choices.
This information may be collected through server logs, cookies, analytics tools and similar technologies.
3.3 Information Received from Other Sources
We may receive information about website visitors from service providers that support the operation, security or analysis of the website.
For example, this may include information from:
-
Website hosting providers.
-
Website analytics providers.
-
Cookie consent platforms.
-
Website security and spam prevention services.
-
Contact form and email delivery services.
We will only use information received from these sources where we have a lawful reason to do so.
4. How We Use Personal Information
Personal information collected through the website may be used to:
-
Respond to questions and enquiries.
-
Provide information about electrical services.
-
Prepare or arrange quotations.
-
Contact you about an enquiry or requested service.
-
Take steps at your request before entering into a contract.
-
Operate, maintain and improve the website.
-
Understand how visitors use the website.
-
Diagnose technical problems and website errors.
-
Protect the website against fraud, spam, misuse and security threats.
-
Maintain records of communications and consent preferences.
-
Comply with legal and regulatory obligations.
-
Establish, exercise or defend legal claims.
-
Send marketing communications where we have the necessary permission or another lawful basis.
We will not use personal information for purposes that are incompatible with those described in this policy unless permitted or required by law.
5. Lawful Bases for Processing
Under the UK GDPR, we must have a lawful basis for using personal information.
Depending on the circumstances, we may rely on the following lawful bases.
5.1 Consent
We may rely on your consent when:
-
You accept optional cookies.
-
You agree to receive certain marketing communications.
-
You voluntarily provide information for a clearly explained purpose where consent is appropriate.
You may withdraw your consent at any time. Withdrawing consent will not affect processing that took place before the withdrawal.
Cookie consent can be withdrawn or changed through the cookie settings available on the website.
5.2 Contract
We may use personal information where it is necessary to:
-
Take steps at your request before entering into a contract.
-
Respond to a request for a quotation.
-
Arrange services you have requested.
-
Perform obligations under an agreement with you.
5.3 Legitimate Interests
We may use personal information where it is necessary for our legitimate interests or those of another party, provided that those interests are not overridden by your rights and freedoms.
These interests may include:
-
Responding to genuine website enquiries.
-
Operating and improving the website.
-
Understanding website performance.
-
Preventing fraud, spam and unauthorised access.
-
Maintaining website and network security.
-
Keeping appropriate business and communication records.
-
Establishing, exercising or defending legal claims.
Where required, we will consider the impact of this processing on your privacy before relying on legitimate interests.
5.4 Legal Obligation
We may process personal information where this is necessary to comply with a legal or regulatory obligation.
5.5 Vital Interests
In exceptional circumstances, we may process personal information where this is necessary to protect someone’s life.
6. Contact Forms and Enquiries
When you submit a contact form or enquiry, the information you provide will be used to understand and respond to your request.
Certain form fields may be required because we cannot properly respond without that information. Any optional fields will usually be identified as such.
Your enquiry may be delivered to us through:
-
The website hosting system.
-
A contact form service.
-
An email delivery provider.
-
An email account or customer management system.
Submitting an enquiry does not automatically subscribe you to marketing communications.
Website forms may use spam detection or security technology to identify automated, malicious or fraudulent submissions.
7. Telephone and Email Links
The website may include telephone numbers and email links.
When you contact us using your own telephone or email provider, that provider will process information in accordance with its own privacy terms.
We may retain records of communications that result from an initial website enquiry where this is necessary to respond, arrange services, maintain appropriate records or protect our legal rights.
8. Cookies and Similar Technologies
Cookies are small files or pieces of information stored on or accessed from your device when you visit a website.
This website uses a cookie consent banner to provide information about cookies and allow you to manage your preferences.
The website may use the following categories of cookies.
8.1 Strictly Necessary Cookies
These cookies are required for the website to function properly. They may be used for:
-
Website security.
-
Network management.
-
Remembering cookie consent preferences.
-
Maintaining forms and basic website functionality.
-
Preventing fraud or malicious activity.
Strictly necessary cookies do not normally require consent where they meet the relevant legal exemption.
8.2 Analytics Cookies
Analytics cookies help us understand how visitors use the website. They may collect information about:
-
Pages visited.
-
Time spent on the website.
-
Website navigation.
-
Referring websites.
-
Browser and device type.
-
Technical errors and website performance.
Where consent is required, these cookies will not be activated unless you accept them through the cookie banner.
8.3 Functionality Cookies
Functionality cookies may remember choices you make and provide enhanced website features.
These may include preferences relating to embedded content, maps, videos, accessibility tools or other website functionality.
8.4 Advertising or Marketing Cookies
Where used, advertising or marketing cookies may help measure campaigns, understand visitor interests or display more relevant advertising.
These cookies may be placed by third party providers and will only be used where legally permitted and after any required consent has been obtained.
8.5 Managing Cookies
You can manage optional cookies through the cookie banner or cookie settings available on the website.
You may also control or delete cookies through your browser settings. Blocking certain cookies may affect the operation or appearance of parts of the website.
Cookie names, providers, purposes and expiry periods should be displayed through the website’s cookie settings or separate cookie declaration where available.
9. Website Analytics
The website may use analytics services to understand how visitors interact with it and to improve website performance.
Depending on the analytics configuration, information collected may include:
-
Truncated or full Internet Protocol addresses.
-
Browser and device details.
-
Approximate location.
-
Pages viewed.
-
Links selected.
-
Session duration.
-
Referring websites.
-
Website performance information.
Analytics services will be activated only in accordance with applicable cookie and privacy requirements.
Where analytics information is collected without consent under a specific legal exemption, appropriate safeguards will be applied. These may include limiting the purpose to website measurement, minimising the information collected and providing an effective way to object.
10. Embedded Content and Third Party Services
The website may contain content or functionality supplied by third parties, such as:
-
Interactive maps.
-
Videos.
-
Social media content.
-
Review platforms.
-
Appointment or quotation tools.
-
Spam prevention systems.
-
Website fonts or content delivery networks.
These services may collect technical information or place cookies when you interact with them.
Where possible, optional third party content will be prevented from loading until the necessary consent has been obtained.
Third party services operate under their own privacy policies. We recommend reviewing those policies before interacting with embedded content.
11. Social Media Links
The website may include links to social media profiles or sharing functions.
Selecting a social media link may allow the relevant platform to collect information about your visit. This may happen even where you are not logged into that platform.
We do not control how social media platforms collect and use personal information. Their own privacy policies will apply.
12. Who We May Share Information With
We do not sell personal information collected through the website.
Information may be shared with trusted service providers where this is necessary to operate the website or respond to your enquiry.
These recipients may include:
-
Website hosting providers.
-
Website designers, developers and maintenance providers.
-
Email and communication providers.
-
Contact form and spam prevention providers.
-
Analytics and website performance providers.
-
Cookie consent management providers.
-
Information technology and cyber security providers.
-
Professional advisers, including accountants, insurers and legal advisers.
-
Regulators, courts, law enforcement agencies or public authorities where disclosure is required or permitted by law.
-
A purchaser, successor or adviser involved in a proposed sale, merger, restructuring or transfer of the website or relevant business assets.
Service providers are only permitted to use personal information for the agreed purpose and must protect it appropriately.
13. International Data Transfers
Some website service providers may store or access personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are in place.
These safeguards may include:
-
A United Kingdom adequacy regulation.
-
The United Kingdom International Data Transfer Agreement.
-
The United Kingdom Addendum to approved standard contractual clauses.
-
Contractual, organisational and technical security measures.
-
Another transfer mechanism permitted by data protection law.
Further information about safeguards used for a particular transfer may be requested by contacting info@mhelectricalservices.co.uk.
14. How Long We Retain Information
Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may include:
-
Website enquiries and related correspondence may be retained for up to 24 months after the last meaningful contact.
-
Information connected with a quotation, service or contract may be retained for the period necessary to manage the relationship and comply with legal, accounting, insurance and taxation requirements.
-
Marketing consent records may be retained while the consent remains valid and for a reasonable period afterwards to demonstrate compliance.
-
Marketing contact information may be retained until you unsubscribe, withdraw consent or remain inactive for a period determined by our retention procedures.
-
Website security and server logs may normally be retained for up to 12 months, unless they are required for investigating an incident.
-
Cookie preferences may be retained for the period stated within the cookie settings or until you change your preferences.
-
Information required for legal claims may be retained until the relevant limitation period has expired.
Information may be deleted, anonymised or securely archived when it is no longer required.
15. How We Protect Information
Reasonable technical and organisational measures are used to protect personal information against:
-
Unauthorised access.
-
Accidental loss.
-
Misuse.
-
Alteration.
-
Disclosure.
-
Destruction.
These measures may include:
-
Secure website connections.
-
Access controls and password protection.
-
Website security monitoring.
-
Software and security updates.
-
Backups.
-
Malware and spam protection.
-
Restrictions on who can access personal information.
-
Appropriate agreements with service providers.
No internet transmission or storage system can be guaranteed to be completely secure. You should avoid submitting confidential or sensitive information through an ordinary website form unless specifically requested.
16. Data Breaches
If a personal data breach occurs, we will assess the nature and potential impact of the incident.
Where required by law, we will report the breach to the Information Commissioner’s Office and inform affected individuals without undue delay.
17. Your Data Protection Rights
Depending on the circumstances and the lawful basis used, you may have the following rights.
17.1 Right to Be Informed
You have the right to receive clear information about how your personal information is collected and used.
17.2 Right of Access
You may ask for confirmation that your personal information is being processed and request a copy of that information.
17.3 Right to Rectification
You may ask for inaccurate or incomplete personal information to be corrected.
17.4 Right to Erasure
You may ask for personal information to be deleted in certain circumstances.
This right does not apply where information must be retained for legal, regulatory, contractual or legitimate reasons.
17.5 Right to Restrict Processing
You may ask for the use of your personal information to be restricted in certain circumstances.
17.6 Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you may have the right to receive personal information in a structured, commonly used and machine readable format.
17.7 Right to Object
You may object to processing based on legitimate interests in certain circumstances.
You have an absolute right to object to the use of your personal information for direct marketing.
17.8 Rights Relating to Automated Decisions
You may have rights relating to decisions made solely through automated processing where those decisions produce legal or similarly significant effects.
We do not currently use information collected through this website to make solely automated decisions that produce legal or similarly significant effects.
17.9 Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
18. Exercising Your Rights
To exercise a data protection right, contact:
Email: info@mhelectricalservices.co.uk
Please clearly describe your request and the information it relates to.
We may need to request reasonable evidence of identity before responding. This is to ensure that personal information is not disclosed to an unauthorised person.
Requests will normally be handled without charge. A reasonable fee may be charged, or a request may be refused, where permitted by law, if it is manifestly unfounded or excessive.
We will respond within the period required by applicable data protection law.
19. Marketing Communications
We will only send electronic marketing communications where we have an appropriate lawful basis and have complied with applicable electronic marketing rules.
Where consent is required, marketing communications will only be sent after you have actively agreed to receive them.
You may unsubscribe at any time by:
-
Using the unsubscribe option included in a marketing message.
-
Contacting info@mhelectricalservices.co.uk.
-
Withdrawing your consent through any preference controls provided.
Service messages and responses to enquiries are not normally considered marketing.
20. Children’s Information
This website is intended for adults seeking electrical services and is not designed to collect personal information from children.
Children should not submit personal information through the website without the involvement of a parent or guardian.
If we become aware that a child’s personal information has been submitted inappropriately, we will take reasonable steps to delete it.
21. External Links
The website may contain links to websites operated by other organisations.
We are not responsible for the privacy, security or content of external websites. You should review the privacy policy of any external website before submitting personal information.
22. Complaints
Please contact us first if you have concerns about how personal information has been handled.
Email: info@mhelectricalservices.co.uk
You also have the right to complain to the United Kingdom’s data protection regulator:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
The Information Commissioner’s Office can also be contacted through its official website or telephone services.
23. Changes to This Policy
This privacy policy may be updated from time to time to reflect:
-
Changes to the website.
-
Changes to the services or technologies used.
-
Changes to legal or regulatory requirements.
-
Changes to how personal information is collected or processed.
The latest version will be published on this page and the “Last updated” date will be revised.
You should review this policy periodically to remain informed about how personal information is handled.
24. Contact Us
For questions, requests or concerns relating to this website privacy policy, contact:
Website: mhelectricalservices.co.uk
Email: info@mhelectricalservices.co.uk
Postal address: [Insert the website operator’s postal address]
